The Silver Star towing company seemed rather derelict and squalid: it was a small brick building connected to a mechanic's garage, built on a gravel backlot and protected with an aged chain-link fence. A small impound lot/apparent scrapyard was connected to the rear of the property, and there was only one other vehicle in the small parking lot.
The closing stages of an argument seemed to be playing out as Jane entered the office: in one corner, a visibly furious woman brandishing a handbag, a young man trying to placate everyone, and an absolutely dead-eyed child just disassociating on a shitty plastic chair. In the other corner (the one behind the counter) sat an only somewhat irked woman in a mechanic's jumpsuit, her left hand on the crowbar slung across her back as though she was prepared to jump the counter and duel the pissed-off wine mom.
"As I said, you have three more weeks to scrounge up the fee before I hollow out that shitbox and sell off the good bits for scrap. I've told you five times now that my rates are the minimum allowed by the municipality of Aurora, so you can stop trying to haggle and just get out of my office."
The family leaves in a huff, not paying Jane much attention as they shuffle past. The woman (dark-red mechanic's jumpsuit with a star ironed on to her breast pocket, tall, bulky, and serious.) leans over her counter, muttering expletives under her breath before noticing Jane's presence. "How can I help you?" she states, slipping back into a smoother Customer Service mode.